Head of Customer Relationship Management (CRM) and Product Owner – Salesforce

We are looking for a trailblazing and driven professional to take on the double role as our Head of CRM and Product Owner of Salesforce.

Are you interested in being part of an innovative international company in growth and do you want to be part of a strong team where you can create value and real business impact? Then this position is for you! We are on a journey to become the leading digital sports media group in the world, and we thrive on the innovations and expertise of forward-thinking individuals to drive our business further.

In this role, you'll be both managing a skilled Salesforce in-house team primarily based out of Serbia and Denmark and spearheading the Salesforce product development as a Product Owner. Our Salesforce journey is just getting started and we are in the process of scaling Salesforce across the Better Collective group. Your focus will be to elevate our Salesforce setup with around 100 monthly active users split between commercial, finance, legal and operations. Besides elevating our current setup, you will be responsible for driving successful Salesforce adoption among colleagues in North- and South America. Moreover, you will be working closely with our finance-, commercial-, legal-, and data organizations. Our setup today includes Service Cloud and Sales Cloud with integrations towards Docusign and a couple of other applications, but with our growth journey we will likely expand into other areas within the Salesforce suite. We are just getting started!

Key Responsibilities

• Oversee and drive the continuous improvement of Salesforce CRM platform

• Further optimize our existing set up, leveraging analytics, and user feedback to refine and improve our Salesforce system and its processes.

• Lead and manage a Salesforce team, providing guidance, coaching and support to ensure team efficiency and effectiveness.

• Collaborate closely with our in-house team and cross-functional teams in finance-, commercial-, legal-, and data organizations.

• Develop, streamline, and manage the automation between Salesforce, our financial-, legal-, commercial-, and BI systems.

• Manage the onboarding process of our North American and South American colleagues, ensuring their seamless integration into Salesforce workflows.

• Elevate our existing Salesforce setup by facilitating and streamlining sales processes across all sales channels.

• Ensure one source of truth for all customer related data points in Salesforce

What you need to be successful

• Extensive experience in CRM management, with a strong focus on Salesforce.

• Proven track record of successful product management and delivery within budget and timelines.

• Ability to collaborate effectively with diverse teams and stakeholders.

• Previous experience working within finance or legal teams is a plus.

• Excellent communication and interpersonal skills.

• Demonstrated strategic planning and execution abilities.

Your colleagues say about you, that you;

• Work in English with ease (it's our company language)

• Bring a solution-centric mindset

• Are a continuous learner & systematic thinker

• Are a person they would also enjoy having a coffee with (virtual or not)

What do we offer you

A unique and attractive opportunity to become part of a company unlike any other. Better Collective is a dynamic, creative and fun place to work. Our organisational structure is flat and our working environment is characterised by freedom with responsibility, a lot of room to grow and a place where you are given all the responsibilities you think you can manage.

• Flexible working hours which supports a healthy work-life balance

• Private health insurance

• A lot of great office perks such as lunch, snacks, gym, social events etc.

• A varied everyday life in a fast-paced international business

• A professional yet casual working climate with very skilled, passionate and fun colleagues you can imagine spending time outside of work with

Your way to BC

Please note that we are processing applications on a continuous basis, so we encourage you to apply as soon as possible. If you want to know more about the job, feel free to contact Anders Bjerregaard Nielsen, Head of Group BI, CI & Data Science, anielsen@bettercollective.com. We look forward to receiving your application. Starting date is as soon as possible.

About us
We are a global sports media group headquartered in Copenhagen, with 20+ offices around the world and more than 1200+ employees. With our talented employees at the forefront we want to conquer the sports media world and become the leading digital sports media group. We want to bring a unique lens to the world of sports, mixing premium content, proprietary tools, and in-depth analysis to make sports fans with something at stake, smarter about betting. For people that love sports, working at Better Collective is an opportunity to work on something you are passionate about and make work purposeful and fun. For those not into sports, a strong sense of sportsmanship is woven into the organisation and our core values, creating a collaborative, supportive, and fun environment.

Worry that you do not meet all requirements?

Don’t! We are aware that research shows that candidates often tend to avoid job opportunities if they have a feeling of not meeting all the job requirements. Let’s be honest: we don't check all the boxes either. In Better Collective we recognize that everyone is different which we respect and value and therefore, we encourage you to apply for the job, even if you do not find that you are the perfect match. Your unique perspectives and experiences can only make our company even better and help us in our journey to become the world's leading sports media group.

It is better to be equal
We are an equal opportunity employer and diversity is what gives us the little extra we need. We believe diverse teams help us make better products. We hire for cultural growth and welcome people of all genders, ethnicity, ages, stories, nationalities, religions, and backgrounds.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the community.