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Influencer Customer Success Manager

    • New York
  • Revenue

Coach and support sports creators to improve performance, drive affiliate results, and grow their influence across platforms like TikTok, YouTube, and Instagram.

Job description

Role: Guide and optimize creator relationships to drive impactful influencer campaigns across sports media brands.
Focus: Enhance campaign performance through strategic coaching and data-driven insights.
Team: Collaborative, innovative marketers passionate about sports culture and influencer success.
Perks: Competitive compensation, comprehensive benefits, and an inclusive, growth-oriented culture.

The Opportunity

Better Collective is a global sports media powerhouse, home to premier brands such as AceOdds, HLTV, The Nation Network, Action Network, and FutbolSites, engaging over 400 million monthly visitors.

We’re searching for a Customer Success Manager who thrives on building meaningful relationships with influencers. You'll empower creators by optimizing their content strategies, improving their earnings, and maximizing their impact. If you excel at using analytics to unlock influencer potential and enjoy fostering authentic connections, this role is ideal for you.

What You’ll Do

  • Provide strategic guidance to creators on content best practices, promotional methods, and platform optimization.

  • Act as a trusted coach, leveraging analytics to drive campaign success and influencer growth.

  • Proactively address creator needs, resolving challenges to maintain high satisfaction and productivity.

  • Coordinate with marketing, product, and analytics teams to streamline creator tools, processes, and onboarding.

  • Identify and communicate high-impact campaign opportunities aligned with sports events and operator promotions.

  • Transform industry trends and performance data into actionable strategies for influencer success.

What Success Looks Like

  • Within 30 days: You’re onboarded, familiarized with tools and processes, and have begun establishing relationships with key creators.

  • Within 60 days: You’ve provided strategic insights leading to measurable improvements in creator performance.

  • Within 90 days: Your influencer campaigns start delivering positive outcomes aligned with business objectives, enhancing creator satisfaction and revenue.

Job requirements

  • 3 to 5 years experience in customer success, account management, or social media within sports betting, iGaming, or digital media.

  • Deep understanding of the creator economy and proven ability to drive conversions through social content.

  • Track record optimizing content performance across TikTok, YouTube, Twitter/X, Instagram, Snapchat, and Discord.

  • Passionate about sports culture, digital communities, and online betting.

  • Exceptional communication, coaching, and interpersonal skills.

  • Analytical mindset with proficiency in leveraging data for decision-making.

  • Experienced in cross-department collaboration within fast-paced environments.

What You’ll Get

  • A competitive salary and full health benefits (medical, dental, vision)

  • Life and disability insurance

  • Paid parental leave and generous time off

  • Career growth opportunities within a supportive company

  • A team that cares about the work, values collaboration, and brings humor and energy into the everyday

How We Work

We focus on strong collaboration, open communication, and finding clarity together. The people here enjoy their work, respect each other’s ideas, and approach challenges with curiosity and care. You’ll be given room to contribute in meaningful ways and grow at a healthy, sustainable pace.


Help us grow the influence of our brands by building meaningful relationships with the creators who shape today’s sports culture.

New York salary base: 90-100K USD

Hybrid
  • New York, United States

or

Why join Better Collective?

At Better Collective, we pride ourselves on fostering a workplace where talent thrives and collaboration flourishes. We are committed to nurturing a learning environment where your growth is a priority. Imagine working alongside a dream team of talented individuals who not only bring their skills to the table but also complement each other. You’ll have ample opportunities to learn on the job from talented colleagues eager to share their knowledge, taking on responsibilities that challenge and inspire you.

Guided by our core values of respect, integrity, ambition, and collaboration, we strive to maintain an inclusive and safe space for all employees. Our culture is built on support and camaraderie. Here, you’ll find caring colleagues who unite over shared passions and ambitions, creating a supportive environment where everyone can succeed together. We believe in having fun while achieving great things, ensuring that work is both enjoyable and rewarding.



About Better Collective

We are a global sports media group headquartered in Copenhagen, thriving in a vibrant international environment with more than 1,600 talented professionals working in offices across four continents and representing over 30 nationalities. Our dedicated employees drive our ambition to conquer the sports media world and become the leading digital sports media group. We are home to renowned international and national sports media brands such as HLTV, Futbin, Action Network, VegasInsider, Bolavip, SvenskaFans, Tipsbladet, Betarades, and more. Our mission is to excite sports fans through engaging content and foster passionate communities worldwide.

For those who love sports, Better Collective offers the opportunity to work on something you are passionate about, making work both purposeful and enjoyable. Even for those not into sports, the strong sense of sportsmanship woven into our organization and core values creates a collaborative and fun environment.

Better Collective is dual-listed on Nasdaq Stockholm (BETCO) and Nasdaq Copenhagen (BETCO DKK). 



We are an equal opportunity employer

We strongly believe diversity gives us the edge and we are committed to creating a safe working environment where employees can thrive. By embracing our diverse perspectives and experiences, our teams collaborate to innovate and deliver superior sports content and products. We hire for cultural growth and welcome everyone, regardless of background,  ethnicity, age, religious and political beliefs, sexual orientation, gender identity, disability, and other characteristics.