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Costumer Support Intern

    • Remote
  • Publishing

Job description

We are…

A leading digital sports media group with a large global presence. Our Better Collective brands — including Action Network, Playmaker, RotoGrinders, Vegas Insider, and The Nation Network — attract over 400 million monthly visits. At Better Collective, we believe in the power of sports to connect and inspire people, and we know that delivering great support is a big part of that experience.

We believe in respect, collaboration, and creativity — the same qualities that drive winning teams. In a customer support position, you’ll play an important role in making sure every interaction leaves people feeling valued and understood. 

You are…

  • A sports fan who enjoys connecting with people and solving problems.

  • A clear communicator with strong writing skills who can explain solutions simply and professionally.

  • Organized, detail-oriented, with a positive, problem-solving attitude.

  • Eager to learn, with some customer service experience or a strong passion for sports and helping people.

You will…

  • Provide friendly and timely support to customers through email and social channels.

  • Troubleshoot account, subscription, and product-related issues with patience and professionalism.

  • Escalate technical issues to the appropriate internal teams when needed.

  • Share feedback and insights from customers with the broader team to improve the user experience.

  • Stay up to date on company products, features, and sports-related content so you can better support our audience.

You have…

  • Strong communication skills — you can keep things clear, friendly, and easy to understand.

  • Reliability and flexibility — you can pitch in during nights and weekends when the sports calendar is busiest.

  • Basic technical comfort — you’re quick to pick up new software and online tools.

  • Some experience with tools like Zendesk or other customer platforms — not required, but definitely a plus.

Remote
  • Remote, United States

or

Why join Better Collective?

At Better Collective, we pride ourselves on fostering a workplace where talent thrives and collaboration flourishes. We are committed to nurturing a learning environment where your growth is a priority. Imagine working alongside a dream team of talented individuals who not only bring their skills to the table but also complement each other. You’ll have ample opportunities to learn on the job from talented colleagues eager to share their knowledge, taking on responsibilities that challenge and inspire you.

Guided by our core values of respect, integrity, ambition, and collaboration, we strive to maintain an inclusive and safe space for all employees. Our culture is built on support and camaraderie. Here, you’ll find caring colleagues who unite over shared passions and ambitions, creating a supportive environment where everyone can succeed together. We believe in having fun while achieving great things, ensuring that work is both enjoyable and rewarding.

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About Better Collective

We are a global sports media group headquartered in Copenhagen, thriving in a vibrant international environment with more than 1,600 talented professionals working in offices across four continents and representing over 30 nationalities. Our dedicated employees drive our ambition to conquer the sports media world and become the leading digital sports media group. We are home to renowned international and national sports media brands such as HLTV, Futbin, Action Network, VegasInsider, Bolavip, SvenskaFans, Tipsbladet, Betarades, and more. Our mission is to excite sports fans through engaging content and foster passionate communities worldwide.

For those who love sports, Better Collective offers the opportunity to work on something you are passionate about, making work both purposeful and enjoyable. Even for those not into sports, the strong sense of sportsmanship woven into our organization and core values creates a collaborative and fun environment.

Better Collective is dual-listed on Nasdaq Stockholm (BETCO) and Nasdaq Copenhagen (BETCO DKK). 

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We are an equal opportunity employer

We strongly believe diversity gives us the edge and we are committed to creating a safe working environment where employees can thrive. By embracing our diverse perspectives and experiences, our teams collaborate to innovate and deliver superior sports content and products. We hire for cultural growth and welcome everyone, regardless of background,  ethnicity, age, religious and political beliefs, sexual orientation, gender identity, disability, and other characteristics.

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