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Junior Salesforce Support Specialist

    • Belgrade
  • Finance

Job description

Do you enjoy solving problems for people and want to build a career in the Salesforce ecosystem? If yes, then you might be our new colleague as our new Junior Salesforce Support Specialist.

As Junior Salesforce Support Specialist you are the first point of contact when our users need help with Salesforce and the systems connected to it. You solve what you can, pass on what you can't to the right person with everything they need to fix it and help us see the patterns behind the questions we get.

You report to the Head of Revenue Systems & Architecture and work closely with our Salesforce admins, the Learning & Enablement Manager and the QA & Release Manager. This is a Junior role and we will train you on our platform.

Job responsibilities

  • Handle user questions and issues as first-line support, resolving how-to questions and common problems.

  • Triage each issue and route it to the right place: system issues to our admins and developers, data issues to the respective Operations person, and process questions to business analysts.

  • Make sure every escalated ticket includes steps to reproduce, screenshots, affected users and business impact.

  • Keep users updated on their tickets until they are closed.

  • Write and update help articles and FAQs together with the Learning & Enablement Manager.

  • Spot and report recurring issues, including problems that appear after a release, so we can fix root causes.

  • Create clean up processes around the data in Salesforce, and run those on a regular basis to ensure the data readiness.

Job requirements

  • 0 to 2 years of experience in IT support, application support, a service desk or a similar customer-facing role.

  • An interest in Salesforce or business systems and the willingness to learn them in depth.

  • A structured way of working through problems and documenting what you find.

  • Experience with a ticketing tool such as Jira Service Management, ServiceNow or Linear is a plus.

  • Fluent English, written and spoken.

  • Nice to have: Salesforce Administrator certification or Trailhead progress and an understanding of sales or CRM processes.

Who you are

  • You thrive in a busy and vibrant environment.

  • You have strong attention to detail.

  • You are eager to learn and not afraid to ask questions and take on new challenges.

  • You are process-oriented and won't be satisfied if the methodology is inefficient.

  • You are patient and friendly, also with users who are frustrated or under time pressure.

  • You like to understand why something broke, not only how to get around it.

  • You write things down so the next person doesn't have to start from scratch.

Benefits

  • Private health insurance

  • Sick leave 100% paid

  • Canteen with free meals and drinks

  • Flexible working hours

  • Additional vacation days after two years in the company

We also provide up-to date equipment, entertainment facilities in a modern office right in the city center and more.

Note: Flexible working hours and occasional work from home options in Better Collective help us achieve proper work-life balance. We strongly believe in the magic of teamwork, though, so we come to the office at least three days a week to keep the team spirits high.

Application deadline

We look forward to hearing from you and accept applications until 12th December.
Please submit your CV and cover letter in PDF; only applications submitted in English will be considered.

Expected start date: as soon as possible.

Hybrid
  • Belgrade, Serbia

or

Why join Better Collective?

At Better Collective, we pride ourselves on fostering a workplace where talent thrives and collaboration flourishes. We are committed to nurturing a learning environment where your growth is a priority. Imagine working alongside a dream team of talented individuals who not only bring their skills to the table but also complement each other. You’ll have ample opportunities to learn on the job from talented colleagues eager to share their knowledge, taking on responsibilities that challenge and inspire you.

Guided by our core values of respect, integrity, ambition, and collaboration, we strive to maintain an inclusive and safe space for all employees. Our culture is built on support and camaraderie. Here, you’ll find caring colleagues who unite over shared passions and ambitions, creating a supportive environment where everyone can succeed together. We believe in having fun while achieving great things, ensuring that work is both enjoyable and rewarding.

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About Better Collective

We are a global sports media group headquartered in Copenhagen, thriving in a vibrant international environment with more than 1,600 talented professionals working in offices across four continents and representing over 30 nationalities. Our dedicated employees drive our ambition to conquer the sports media world and become the leading digital sports media group. We are home to renowned international and national sports media brands such as HLTV, Futbin, Action Network, VegasInsider, Bolavip, SvenskaFans, Tipsbladet, Betarades, and more. Our mission is to excite sports fans through engaging content and foster passionate communities worldwide.

For those who love sports, Better Collective offers the opportunity to work on something you are passionate about, making work both purposeful and enjoyable. Even for those not into sports, the strong sense of sportsmanship woven into our organization and core values creates a collaborative and fun environment.

Better Collective is dual-listed on Nasdaq Stockholm (BETCO) and Nasdaq Copenhagen (BETCO DKK). 

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We are an equal opportunity employer

We strongly believe diversity gives us the edge and we are committed to creating a safe working environment where employees can thrive. By embracing our diverse perspectives and experiences, our teams collaborate to innovate and deliver superior sports content and products. We hire for cultural growth and welcome everyone, regardless of background,  ethnicity, age, religious and political beliefs, sexual orientation, gender identity, disability, and other characteristics.

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