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CRM Product Specialist

    • Belgrade
  • Finance

Job description

Are you passionate about driving innovation and optimising business processes? If yes, then you might be our new colleague as our new CRM Product Specialist.

About the role

As a CRM Product Specialist, you will play a crucial role in managing the CRM lifecycle, conducting comprehensive process analysis, and collaborating with cross-functional teams. You will focus on ensuring data integrity and driving effective communication between business users and technical teams.

Job responsibilities

CRM Product Specialist:

  • Collaborate with stakeholders to define and prioritise features and functionality of the CRM process & product

  • Act as the subject matter expert on capabilities, identifying opportunities for innovation and improvement.

  • Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.

Agile Business Analysis:

  • Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.

  • Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.

  • Collaborate closely with development teams to ensure successful implementation and delivery of projects.

Cross-Functional Collaboration:

  • Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.

  • Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.

Data Integrity and Reporting:

  • Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.

  • Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.

  • Continuously monitor data quality and provide recommendations for improvement.

Job requirements

  • Minimum of 3 years of experience as a Business Analyst, Product Manager, or similar role.

  • Proven track record of successfully managing CRM projects, including customization and configuration.

  • Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.

  • Extensive experience with Salesforce

  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.

  • Familiarity with software development life cycle (SDLC) and experience working with development teams.

Who you are

  • You thrive in a busy and vibrant environment

  • You have strong attention to detail

  • You are eager to learn and not afraid to ask questions and take on new challenges

  • You are process-oriented and won't be satisfied if the methodology is inefficient

Benefits

  • Private health insurance

  • Sick leave 100% paid

  • Canteen with free meals and drinks

  • Flexible working hours

  • Additional vacation days after two years in the company

We also provide up-to date equipment, entertainment facilities in a modern office right in the city center and more.

Note: Flexible working hours and occasional work from home options in Better Collective help us achieve proper work-life balance. We strongly believe in the magic of teamwork, though, so we come to the office at least three days a week to keep the team spirits high.

Application deadline

We look forward to hearing from you and accept applications until 28th August.
Please submit your CV and cover letter in PDF; only applications submitted in English will be considered.

Expected start date: as soon as possible.

Hybrid
  • Belgrade, Serbia

or

Why join Better Collective?

At Better Collective, we pride ourselves on fostering a workplace where talent thrives and collaboration flourishes. We are committed to nurturing a learning environment where your growth is a priority. Imagine working alongside a dream team of talented individuals who not only bring their skills to the table but also complement each other. You’ll have ample opportunities to learn on the job from talented colleagues eager to share their knowledge, taking on responsibilities that challenge and inspire you.

Guided by our core values of respect, integrity, ambition, and collaboration, we strive to maintain an inclusive and safe space for all employees. Our culture is built on support and camaraderie. Here, you’ll find caring colleagues who unite over shared passions and ambitions, creating a supportive environment where everyone can succeed together. We believe in having fun while achieving great things, ensuring that work is both enjoyable and rewarding.

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About Better Collective

We are a global sports media group headquartered in Copenhagen, thriving in a vibrant international environment with more than 1,600 talented professionals working in offices across four continents and representing over 30 nationalities. Our dedicated employees drive our ambition to conquer the sports media world and become the leading digital sports media group. We are home to renowned international and national sports media brands such as HLTV, Futbin, Action Network, VegasInsider, Bolavip, SvenskaFans, Tipsbladet, Betarades, and more. Our mission is to excite sports fans through engaging content and foster passionate communities worldwide.

For those who love sports, Better Collective offers the opportunity to work on something you are passionate about, making work both purposeful and enjoyable. Even for those not into sports, the strong sense of sportsmanship woven into our organization and core values creates a collaborative and fun environment.

Better Collective is dual-listed on Nasdaq Stockholm (BETCO) and Nasdaq Copenhagen (BETCO DKK). 

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We are an equal opportunity employer

We strongly believe diversity gives us the edge and we are committed to creating a safe working environment where employees can thrive. By embracing our diverse perspectives and experiences, our teams collaborate to innovate and deliver superior sports content and products. We hire for cultural growth and welcome everyone, regardless of background,  ethnicity, age, religious and political beliefs, sexual orientation, gender identity, disability, and other characteristics.

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